VoIP Features

Unlimited Calling with North America

Yaletowntechs PBX VoIP service includes unlimited calling within North America. This excludes calls to Hawaii, Alaska and NWT/Yukon. Additional charges will apply for use for outbound telemarketing.

Voice Menus

Our voice menus (also known as auto attendant or IVR -Interactive Voice Response) allows for calls to be answered automatically, play a recorded message and transfer calls based on the caller’s choices. For example, ‘Press 1 for Sales, Press 2 for Accounting, Press 3 for Support”

Simultaneous Ringing

while the main office phone rings, a cell phone may also ring at the same time, whichever one answers first is in control of the call. This feature is useful for sales or support employees who never want to miss a call when outside the office. The user can manage this feature through a web interface to control the number that is called.

Voice Mail to Email

This feature delivers voicemail messages as an email .wav file attachment. This is especially useful for users with smartphones, putting aside the need to call in every time a voicemail is received. Voicemail attachments can be forwarded for action by another employee, or filed.

Fax to Email

‘Fax to email’ delivers incoming faxes sent to a regular fax number as a PDF email attachment. Faxes will rapidly be routed to the correct employee. Mobile sales users find it particularly convenient to receive faxed orders on their smartphones when out of the office.

Music on Hold

Customers have the option of the music that is played to callers when on hold. The music can be customized to one customer, including special messages that can be played in certain situations when callers are on hold.

Dial by Name Directory

When calls are handled by the auto attendant, callers can use the dial by name directory to choose the correct extension by entering the first few letters of the first or last name of the employee using the telephone keypad. Once a match is found, the employee name is announced before the transfer.

Conference Calling

Conference calls can be made using the conference feature on the VoIP phone. Usually the capacity for calls in the conference is the number of lines the phone has +1.

Conference Bridge

A conference bridge is useful for telephone meetings involving several callers. Each caller dials into the conference bridge number and enters a passcode to join the conference. The chairperson of the conference can control when callers are admitted. This feature is ideal for telephone meetings involving multiple locations.

Call Transfer

Calls can be moved from devices to other extensions or external numbers.

Call Recording

Calls can be recorded for access using a web interface. This feature can be particularly useful for call centers, sales offices, travel agents and market research firms.
Calls can be reviewed for quality control, or accessed to resolve customer disputes and credit card chargebacks. An additional charge may apply for this feature

Call Parking

Calls for another user can be “parked” , and then picked up from another extension. As an example, and inbound call may be picked up by the receptionist. The receptionist may park the call and then page for the recipient to pickup the call.

Paging

In larger offices, the paging feature can be used to keep track of and locate employees. Several paging groups can be setup covering groups of phones. A user can dial the paging group and broadcast a message through the speaker of all the phones in the paging group.
For larger locations such as a warehouse, an external paging unit can also be installed.

SMS/ Text Messaging

Yaletowntech’s business phone numbers are SMS compatible. SMS messages sent to the numbers are received as email messages, with the capability to reply to the message or even enter a “chat” . A convenient way for your customers to get in touch when on the move.

Mobile Phone App

Always stay connected using a mobile phone app. Send and receive calls using your office PBX from your smartphone, avoiding roaming charges when travelling and accessing the full office phone features.

Ring Groups

Setup group calls for better handling. The phones in the group can ring simultaneously, or in a predetermined sequence. very useful for sales teams or support groups that do not want to miss a call.

Call Queues

For larger call centers with multiple agents, call queues efficiently handle high inbound call volume. Callers can be placed into queues, played messages while on hold and the expected wait time and position. Agents can be logged into multiple queues based on skills or language. (An additional monthly charge may apply for queuing features.)

Time Based Routines

Calls can be programmed for handling based on the time of day. For example, during business hours, calls would be transferred to extensions. Outside business hours, calls could be transferred to external number (a cell phone or answering service)

Numbers in Other Cities

Our users can add External phone numbers to the system in other cities all over North America. long distance charges are avoidable to our customers by calling your local number in their city. Yaletowntech can even add numbers in international cities around the world.

Set Callerid Name and Number

For calls going out, the callers name and number can be set specifically. Ideal for a business with multiple divisions with some shared functions. As an example, a shared accounting department can choose to call out using the callerid name and number of Company A or Company B depending on the purpose of the call.

Operator Panel

The web based operator panel enables users to see which extensions are in use. If the phone is in use, calls details are displayed including the type of call (in/out), the other number and the duration of the call. Useful for receptionists, numbers can be displayed from multiple locations on the same panel.

BLF (Busy Lamp Feild)

BLF keys are able to be programmed on various phones to show if an extension is in use, as well as a speed dial key to call or transfer calls to the extension. BLF keys can be exceptionally useful for a receptionist. Upwards of 128 BLF keys can be added to some phone models using extension modules.